The kinds of personal information collected and held by us will vary depending on your particular dealings with us. However, generally speaking, the types of personal information we may collect from you include:
You do not have to provide us with any personal information, however, if you do not provide personal information that we request, we may not be able to complete a transaction you have entered into, finalise payment of a product or service you have ordered, make delivery of a product you have ordered, grant credit terms, validate your entry in a promotion, or otherwise provide you with the products, services or benefits you have requested.
We will not normally collect sensitive information about you from you or any third party. Sensitive information includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, health or medical conditions, genetic or biometric information, sexual orientation, or criminal convictions and offences. We will only use or collect this information if necessary to comply with laws and regulations or where you provide this information voluntarily or otherwise consent for us to do so.
We may collect personal information either directly from you, or from third parties. We may collect this information when you:
There may be occasions when we collect your personal information from someone other than you, for example:
In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.
Some examples of the purposes for which we may collect, hold, use and disclose your personal information include:
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
We and/or our carefully selected business partners may send you direct marketing communications and information about our services and products. This may take the form of emails, SMS, mail or other forms of communication, in accordance with relevant law.
Direct marketing may be sent to you by:
The direct marketing may relate to:
You may opt-out of receiving this direct marketing from us or third parties by contacting us using the details set out below or through the unsubscribe function that will be made available to you with each direct marketing communication.
We are likely to disclose some of your personal information, for the purposes described above, to organisations (including our third party suppliers and cloud providers) located outside of Australia, including in the United States of America.
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.
In addition, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
However, we cannot guarantee the security of your personal information and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.
We take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date.
You have a right to seek access to and correction of your personal information that is collected and held by us. You can request access to and correction of the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information and charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
If you think we have breached the Australian Privacy Act or the New Zealand Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Privacy OfficerEmail: [email protected]
Effective: 16 December 2020